Hi Nini,

I’m confused. The Ambassador documentation states that affiliates earn a 20% commission on all products on Kiss My Keto:

It sounds like you’re saying that this is not accurate and there are some sales where I don’t receive commission. Can you clarify the exceptions where I don’t receive a commission after a customer completes a purchase through my affiliate link?

For example:

• If a user clicks my referral link and purchases keto bread, do I receive a commission?
• If a user clicks my referral link and uses a different promotional code, such as the 4JULY25 code I shared with my subscribers on 4th of July, do I receive a commission?

Thanks,
Michael

Hi Alex,

My name is Michael Lynch. I run the site Is It Keto. I joined Kiss My Keto’s ambassador program on June 16th and have begun advertising Kiss My Keto products on my website and mailing list since then.

Nini has been professional and courteous in working with me, but she is currently describing a Kiss My Keto policy that is unacceptable, so I’m reaching out to you to address it.

According to Refersion stats, I’ve driven 120 visitors to Kiss My Keto through my referral links. I was surprised to see that after this many visitors, I had not been credited with any conversions. When I asked Nini about this, she said that Kiss My Keto withholds payments based on exceptions that are not part of the published ambassador agreement.

Specifically, Nini reported to me the following unpublished exceptions:

• Purchases of bundles, subscriptions, and bread products do not qualify for commission
• Purchases where the customer applies a sitewide discount do not qualify for commission

These exceptions directly contradict Kiss My Keto’s published ambassador agreement. The Kiss My Keto ambassador page states that the affiliate program pays 20% on sales of all Kiss My Keto products:

https://www.kissmyketo.com/pages/success-page-influencers

This also appears in the Refersion dashboard:

These exceptions also directly contradict messaging from Kiss My Keto.

On July 2nd, Alec Mwali sent out an email encouraging ambassadors to “boost [our] earnings” by sharing Kiss My Keto’s 4th of July discount codes:

According to Nini, any ambassador who shared these codes or included these banners on their pages received no commission for doing so because Kiss My Keto does not pay ambassadors when customers apply sitewide discounts.

Kiss My Keto is entitled to choose the terms of their ambassador program, but these terms must be clearly published. Publishing one set of commission terms and paying based on a different set of terms is fraudulent behavior.

Kiss My Keto owes Is It Keto the agreed upon 20% of all customer orders to your site that originated from Is It Keto’s referral link. This money is due to Is It Keto regardless of the product the customer purchased or the discount code that they applied, as the published agreement states a commission of 20% with no exceptions.

Please let me know how you plan to address this situation.

Sincerely,
Michael Lynch
Founder, Is It Keto

—
https://isitketo.org
@deliberatecoder

Hi Alex,

I have not received a response from you in response to my email dated July 17th, 2020 regarding KissMyKeto’s failure to pay me its advertised commissions.

If I do not receive a response by Friday, August 7th, 2020, I will assume that Kiss My Keto is not willing to honor the ambassador agreement, and I will seek other means to recover the money owed.

Hi Michael,

The issue is not with Refersion’s stats but with Kiss My Keto’s policy.

Kiss My Keto’s published Ambassador documentation states that Kiss My Keto pays “20% starting commission on sales of all Kiss My Keto products.”

On July 16th, Nini Perez stated in an email to me that there are exceptions to these terms. Specifically, Nini said that Kiss My Keto withholds commissions on sales of bread products or purchases made during a Kiss My Keto sitewide sale.

Is the information that Nini reported to me accurate? If so, where is that information published? All official documentation I can find says that the payout is 20% on all sales.

Hi Michael,

I will consider this matter resolved if Kiss My Keto pays Is It Keto full commission based on the published Ambassador agreement.

Between June 16th and July 16th, Refersion’s statistics show that Is It Keto referred 120 visitors to Kiss My Keto and received credit for 0 conversions. I expect Kiss My Keto to pay the full 20% commission on any conversions that were excluded based on Kiss My Keto’s unpublished exceptions.

As a hypothetical example, suppose 10 of Is It Keto’s 120 referrals purchased Kiss My Keto’s bread variety pack for $35.99. Based on Nini’s information, this would not show up in Refersion as a credited conversion because bread is an unpublished exclusion to the Ambassador agreement. Kiss My Keto would still owe the full 20% commission (10 x $35.99 x 20% = $71.98) because these exceptions were never disclosed to Ambassadors.

The above example uses made up figures because I don’t have Kiss My Keto’s purchase records. Kiss My Keto would need to review Is It Keto’s referrals to locate the totals of those purchases. If it’s difficult for Kiss My Keto to review the purchase history in that way, I would accept $88 as a fair estimate of my owed commissions. This number is based on the fact that I’ve earned $26.60 on 36 referrals since July 17th, which is $0.73 per referral. Extrapolating that to 120 visitors yields $88.66.